Refund policy

RETURN AND REFUND POLICY

Because each TeeLucky item is made to order, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, or other buyer preference. Please review the product description and size information before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, has a manufacturing or printing defect, or is not the item you ordered, contact us at support@teelucky.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. If the claim is approved, we will arrange a replacement or refund at no cost to you.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after the order has entered production. Approved cancellations are refunded to the original payment method.

LOST OR UNDELIVERABLE ORDERS

Customers are responsible for providing a complete and accurate shipping address. If tracking shows an order as delivered but you cannot locate it, check with household members, neighbors, and the carrier, then contact us. Orders returned or lost because of an incorrect address may require payment of additional production or shipping costs.

REFUNDS

Approved refunds are sent to the original payment method. Your bank or card issuer may require additional time to post the credit. Original shipping charges are not refundable unless the order was damaged, defective, or incorrect.

Do not mail an item back unless we authorize the return and provide instructions. Unauthorized returns may not be accepted.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Questions: support@teelucky.com